Marketing Technology Product Lead

Role Overview

The Marketing Technology Product Lead provides day-to-day end-user and operational support for the organization’s marketing technology platforms, ensuring the reliable performance of marketing systems, integrations, and campaign workflows.

What You Will Do

Troubleshoot technical issues, resolve and document support requests, and partner with Marketing, Product, Engineering, Operations, and Technology teams to maintain platform stability, data integrity, and a high-quality user experience.

Why It Might Be a Fit

The specialist also supports product onboarding, documentation, and continuous improvements to marketing technology processes.

Requirements

• Undergraduate (Bachelor) Degree in Information Systems, Information Technology, Marketing, Business Administration, Computer Science, or a related field
• 5-7 Years of experience in Product support, technical support, or operations role (SaaS or enterprise product experience preferred)
• Experience supporting product implementations, user onboarding, system configuration, or platform rollouts
• Proven troubleshooting skills and ability to perform efficient diagnostics and resolve issues related to marketing technology platforms, campaign workflows, system integrations, data synchronization, and platform configuration
• Proven troubleshooting skills and experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow)
• 3-4 Years of experience in Property Management Technology and Marketing Technology Support i.e. Yardi Site Manager, CRM IQ, Elise AI, Salesforce, MRI, or similar platforms

Benefits

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program

Tagged as: Salesforce