Data Analyst

Role Overview

A Data Analyst will administer, develop, and support multiple business-critical application platforms, leveraging data analytics, visualization, and operational intelligence to drive service performance and enhance customer experience.

What You Will Do

Utilize SQL to extract and analyze incident, problem, and service management data from enterprise data sources. Develop, maintain, and enhance Tableau dashboards, scorecards, and executive reporting to support operational and business initiatives.

Why It Might Be a Fit

The ideal candidate will have experience with Tableau or similar data visualization tools, SQL, data extraction, transformation, and analysis, and ServiceNow or other IT Service Management (ITSM) platforms.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Data Analytics, or a related field
• 1-2 years of experience in a professional business environment
• Experience with Tableau or similar data visualization tools
• SQL experience (MS SQL, Cloudera, or equivalent)
• Experience with data extraction, transformation, and analysis
• Experience with ServiceNow or other IT Service Management (ITSM) platforms
• Understanding of service management concepts, including incidents, problems, SLAs, and operational performance metrics
• Strong analytical and problem-solving skills; ability to identify trends, patterns, and business improvement opportunities
• Excellent communication skills; ability to translate technical findings into executive-ready insights and presentations

Benefits

• Competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage
• 401k plan with company match
• Paid time off, sick time, and paid company holidays
• Employee Assistance Program (EAP) with virtual counseling, financial services, legal services, life coaching, etc.

Tagged as: Data Analysis