Sales Operations Support Representative

Role Overview

The Sales Operations Support Representative provides stellar customer service to our agents through daily tasks, including providing product/services information, researching payment history, and resolving emerging problems with accuracy and efficiency.

What You Will Do

Answer phones, chats, emails, and process tasks to solve agency issues, questions, or concerns. Prepare notices of cancelation and non-renewals for mailing, review policy information, and evaluate documentation to determine compliance with regulations or standards.

Why It Might Be a Fit

We are looking for a self-starter who is committed to doing what is best for our customers. The ideal candidate will have a positive attitude, be able to work independently or in a team environment, and have a strong attention to detail.

Requirements

• High School diploma or equivalent
• Aptitude to learn multiple computer systems
• Proficiency with Microsoft Office Package (Excel, Word, Outlook)
• Ability to work independently or in a team environment to achieve common goals
• Knowledge of data processing capabilities and procedures
• Schedule flexibility
• Attention to detail
• Time management
• Organizational skills
• Ability to demonstrate, understand, and apply department values: communication, accuracy, reliability, and excellence
• Typing 50+ wpm preferred

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more