CRM Manager (Japan Branch)

Role Overview

The CRM Manager will be based in Tokyo and have frequent contacts with the Global CRM Community. The main responsibilities include understanding and implementing the Brunello Cucinelli philosophy, planning and launching activities that put customers first, and spreading the CRM culture within the Japanese boutiques.

What You Will Do

The CRM Manager will also liaise with the Global CRM team, share best practices, and participate in the CRM global guidelines definition. Additionally, the CRM Manager will provide training and support to the stores staff, share analysis and reports, and monitor results for strategy adjustment and evolution.

Why It Might Be a Fit

The CRM Manager will also be responsible for improving customer data collection and data quality, acquiring new clients, and developing existing ones. The CRM Manager will drive the omnichannel clients contact strategy, create targets for events and clienteling activities, and manage the local CRM budget and all customer care initiatives.

Requirements

• 5+ years of experience in CRM management