Senior CRM Analyst – Credit Recovery

Role Overview

Develop and implement CRM strategies for Credit Recovery, building and managing multi-channel relationship rules, operating campaigns, and analyzing performance.

What You Will Do

Design, manage, and optimize campaigns, measure results, define strategies, and monitor performance indicators.

Why It Might Be a Fit

Strong analytical capacity, experience in CRM, and knowledge of Salesforce Marketing Cloud, SQL, and Excel are required. Experience in financial institutions, credit, collection, or credit recovery is a plus.

Requirements

• Bachelor’s degree in Administration, Engineering, Economics, Statistics, Mathematics, Computer Science or related areas
• Solid experience in CRM
• Practical knowledge in Salesforce Marketing Cloud
• Strong analytical capacity
• Advanced knowledge of SQL and Excel
• Knowledge of Python and automations is a differential
• Experience in financial institutions, credit, collection, or credit recovery is a relevant differential

Benefits

• Participation in Profits and Results (PLR)
• Food and Meal Allowance
• Medical Plan
• Dental Plan
• Nanny/Crèche Allowance
• Transport Allowance
• WellHub
• TotalPass
• Employee Assistance Program (EAP)
• Voluntary Plans such as Private Pension and Life Insurance
• Discount at Pharmacy
• Nutrition Program
• Pregnancy Program
• Extended Maternity and Paternity Leave

Tagged as: Excel, Python, Salesforce, SQL