Customer Success Manager

Role Overview

The ideal candidate will be responsible for building and maintaining strong relationships with customers, ensuring customer satisfaction, and driving adoption of the Bucketlist product. The role requires a mid-level experience in a SaaS environment, with a focus on customer success and retention.

What You Will Do

Key responsibilities include acting as primary customer contact, collaborating with sales and support teams, and proactively engaging customers with insights and strategic recommendations.

Why It Might Be a Fit

The ideal candidate will be a creative problem-solver with a growth mindset, comfortable navigating difficult customer conversations, and proficient with CRM software and customer success tools.

Requirements

• Bachelor’s degree in Business Administration or a related field (preferred)
• Experience as a Customer Success Manager for at least 3 years in SaaS environment
• Great communication skills, both written and verbal environments
• Tech-savvy and proficient with CRM software and customer success tools
• Highly organized with the ability to manage multiple priorities and workflows in a fast-paced environment
• Creative problem-solver with a growth mindset and a clear vision for expanding their book of business
• Comfortable navigating difficult customer conversations with professionalism and empathy
• Bilingual in either French or Spanish as a second language is an asset in this role

Benefits

• Growth Opportunities
• Remote Work
• Wellness Days
• Comprehensive benefits package
• Annual Bucketlist Benefit
• Home Office and Learning & Development Benefits
• Rewards and Recognition