Role Overview
Join Budderfly’s Incentive Management team as a Customer Onboarding Specialist, partnering with customers and energy providers to transfer utility services. Provide ongoing support across the customer onboarding lifecycle.
What You Will Do
Audit paperwork, work with utility providers, create new utility accounts, enroll in data delivery service, troubleshoot utility notices, and provide excellent customer service.
Why It Might Be a Fit
The successful candidate will have 1-3 years of customer service/onboarding experience, strong problem-solving skills, and the ability to collaborate across multiple teams and external vendors.
Requirements
- 1-3 years of customer service/onboarding experience
- Understanding of utility billing, rate structures, and tariffs
- Strong problem-solving skills and ability to think creatively
- Demonstrated customer service skills with ability to collaborate across multiple teams and external vendors
- Proficient in MS Office Suite, especially Excel
- Ability to multi-task in a fast-paced environment
Benefits
- Medical insurance
- Dental insurance
- 401K
- Life insurance
- Disability insurance
To apply for this job please visit budderfly.com.
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