Inside Sales Representative I

Role Overview

The Inside Sales Representative I provides sales and customer service activities to retail customers, utilizing knowledge of sales techniques and industry knowledge. The role involves assisting customers with inquiries on product selection, pricing, availability, refunds/exchanges, and providing material estimates and quotes. The representative will also enter orders into the system, schedule delivery of products, and participate in coordinating customer workshops.

What You Will Do

The main day-to-day responsibilities include providing customer service, engaging in selling company products/services, entering orders into the system, scheduling delivery of products, and participating in customer workshops. The representative will also handle and resolve simple customer complaints and assist with store housekeeping, signage, stocking, inventory control, and other related activities.

Why It Might Be a Fit

To be a fit for this role, you will need to possess strong customer service skills, knowledge of company products, competitor’s products, and company standards. You should also have good verbal and written communication skills, demonstrate strong detail orientation skills, and be proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program.

Requirements

• High school diploma or General Education Degree (GED)
• Six (6) months sales-related experience
• Knowledge of company products, competitor’s products, and company standards
• Knowledge of company product pricing, discount, and estimating formulas and guidelines
• Good verbal and written communication skills
• Demonstrates strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts, and the ability to influence and persuade
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Knowledge of and ability to use motorized and non-motorized material handling equipment

Benefits

• Competitive, affordable benefits
• Great plans that help you and your family live happier, healthier, and more secure lives
• View all our benefit offerings at www.bldrbenefits.com