Construction Customer Success Manager

Role Overview

The Construction Customer Success Manager will be responsible for the set-up and onboarding of new projects, ensuring successful product adoption across multiple users, and providing relevant information to product managers. They will also work closely with the technical team to ensure project data is correct and work with account teams to support the successful expansion within key accounts.

What You Will Do

The successful candidate will provide strategic advisory services to maximize customers’ adoption, implementation, and ROI from Buildots, lead the relationship with key champions, and efficiently handle onboarding of new users.

Why It Might Be a Fit

The company is looking for a proactive and independent achiever who can handle a task from idea to production, with excellent written and verbal communication skills, and the ability to explain complex concepts in simple terms to clients.

Requirements

• 5-7 years’ experience as a construction professional, preferably site based
• Comfortable with change management
• Proven stakeholder management and networking skills
• Ability to thrive in a fast-paced startup working environment
• Excellent written and verbal communication skills