Customer Success Enablement Manager

Role Overview

The Customer Success Enablement Manager will develop and execute a post-sales enablement strategy to ensure the Customer Success team masters the skills and methodologies that deliver real value to customers.

What You Will Do

The role involves building and executing an enablement strategy, onboarding and training new hires, creating content, measuring program effectiveness, and facilitating cross-functional alignment.

Why It Might Be a Fit

The ideal candidate is a self-starter with hands-on experience in GTM/post-sales enablement, excellent communication skills, and the ability to build Voice of the Customer feedback loops.

Requirements

• 5+ years of hands-on experience in GTM/post-sales enablement, Customer Success Enablement, L&D, Instructional Design, or a closely related role, ideally at a global tech company.
• Self-starter: Self-directed and comfortable acting as both strategic owner and hands-on contributor, with a proven record of independently running cross-functional projects.
• Create systems, processes, and programs that scale quickly across the CS org.
• Excellent communicator: an engaging presenter and clear writer and editor in English who can influence everyone from new hires to C-level executives.
• Creative thinker and productivity wizard. You can write learning paths, training modules, instructional text, audio, and video, and run a program end to end: design, execution, measurement, and iteration.
• Proven ability to build VoC feedback loops that turn customer needs into product or process improvements.
• AI proficiency: Hands-on experience using AI tools (such as LLM assistants and AI-powered content, video, and audio tools) to speed up content creation, personalize learning, and analyze enablement data to provide useful insights to our leadership team and management
• Hands-on experience with LMS tools and the modern sales tech stack, including managing enablement platforms (LMS, CMS, knowledge bases).
• Data-driven, with strong attention to detail and the ability to manage your own priorities.

Benefits

• Health, dental & vision insurance
• 401(k) retirement plan with 4% employer match
• Paid time off (vacation and sick leave)
• Stock-option grants
• Hybrid working arrangement
• Employee Assistance Program (EAP)
• Commuter benefits
• Pet insurance
• Voluntary life insurance
• Voluntary short-term & long-term disability coverage