Customer Experience Specialist – Operations

Role Overview

This position will act as a liaison, providing product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The Customer Service Specialist will act as an advocate for both the customer as well as for Bunge, ensuring that our customer’s needs are handled in an efficient and profitable fashion.

What You Will Do

Support excellent customer experiences through coordinating shipment and order changes, resolve product or service problems, maintain a high level of professionalism, serve as a main point of contact and liaison between the customer and internal groups.

Why It Might Be a Fit

We are looking for a customer-focused individual with strong interpersonal and communication skills, attention to detail, and problem-solving abilities.

Requirements

• Bachelor’s degree with 0 – 2 years of position related experience
• Prior successful industry customer service experience
• Strong interpersonal and communication skills
• Strong attention to detail, problem solving, prioritization, time management and organizational skills
• Ability to multitask
• Positive and professional attitude
• Ability to work and collaborate with cross functional teams
• Self-reliant, independent; can be quick and decisive, smart and savvy with good ideas and judgment
• Familiarity with CBOT exchange and fundamentals of futures and basis trading a plus
• Experience in agribusiness or related industry a plus
• Experience with SAP, SF.com & Tableau a plus
• Demonstrated proficiency in Microsoft Office applications, with special focus on Excel and Word

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa sponsorship available