Senior Customer Experience Specialist Operations

The Senior Customer Experience Specialist – Operations at Bunge will be a pivotal link between valued Food Solutions customers and internal operations. This dynamic role requires a highly customer-centric individual who thrives on building strong relationships, ensuring seamless order fulfillment, and expertly managing complex contracts and pricing.

Requirements

• Serve as the primary point of contact and trusted liaison for a dedicated portfolio of valued Food Solutions accounts, fostering strong, lasting relationships.
• Proactively manage the customer experience, conducting regular check-ins, monitoring satisfaction levels, and leveraging CRM data to swiftly and effectively resolve customer complaints and operational issues.
• Oversee the complete order lifecycle for assigned accounts, ensuring precision in order entry, timely delivery, and proactive management of changes based on inventory, delivery windows, and customer fill rate requirements.
• Manage the full scope of contract administration, including quoting, accurate system entry, and precise pricing within established margin goals.
• Monitor auto-quotes, validate published prices, and assess customer acceptance to ensure pricing accuracy and competitiveness.
• Run and monitor daily order and contract audit reports, identifying and resolving input errors or data gaps that could impact accurate customer pricing.

Benefits

• Health Benefits
• 401(k)
• Family Support
• Tuition Reimbursement
• Time Off