Customer Experience Quality Assurance Officer – French Speaker

BURN is looking for a Customer Experience Quality Assurance Officer to ensure high-quality customer service delivery. The ideal candidate will have a strong background in quality assurance, PAYGO Collection, and call center operations, with proficiency in English and French.

Requirements

• Bachelor’s degree in business administration, Communication, or related field
• Proven experience in call centre operations, with a focus on quality assurance and performance management
• Strong analytical skills with the ability to interpret data and trends effectively
• Excellent communication and interpersonal skills, with the ability to provide feedback clearly and constructively
• Proficiency in call centre technologies and quality assurance tools
• Knowledge of industry regulations and compliance requirements
• Ability to multitask and prioritise tasks in a fast-paced environment

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan