Customer Experience Analyst

Role Overview

Terra Mobility is a leading global mobility group focused on intercity ground travel. The company operates a B2C marketplace focused on booking intercity ground travel and offers vertical B2B SaaS software that powers the business of hundreds of ground travel operators worldwide.

What You Will Do

The Customer Experience Analyst will be responsible for processing ticket changes and cancellations, managing requests, and providing multichannel support to ensure a positive customer experience.

Why It Might Be a Fit

The ideal candidate will have customer service experience, case analysis skills, and experience with multichannel customer support. They will also have strong customer relationship management skills and intermediate knowledge of Microsoft Office Suite.

Requirements

• Customer Service (SAC) experience
• Case analysis skills
• Experience with multichannel customer support
• Strong customer relationship management skills
• Intermediate knowledge of Microsoft Office Suite

Benefits

• Remuneração compatível com o mercado
• Benefício flexível por meio do cartão Swile
• Assistência médica e odontológica com cobertura nacional
• Benefícios Sesc
• Day Offs programados