Customer Success Manager

Role Overview

The Customer Success Manager will drive the relationship with customers, manage customer portfolios, and work across teams to ensure customer messages are heard and incorporated into the Product roadmap. The role requires a thorough understanding of the logistics sector, a good track record of upsell/cross-sell successes, and the ability to adapt to different interlocutors and contexts with autonomy.

What You Will Do

The daily tasks include driving the relationship with customers, conducting monthly business reviews, managing customer feedback and requests, and increasing product adoption and usage. The role also involves sharing maritime expertise, training and mentoring colleagues, and contributing to the team’s skills development.

Why It Might Be a Fit

The ideal candidate is an expert in Container Shipping and Ocean Transportation, has experience in Sales/Account Management and/or Operations/CSM, and speaks a third language. The role offers a yearly fixed gross salary between 55k and 65k euros, plus a performance bonus, and the opportunity to work in an international environment with a rapidly growing start-up.

Requirements

• Fluent in both French & English
• Background in the logistics sector
• Thorough understanding and comprehensive overview of what a major B2B account entails
• Good track record of upsell/cross-sell successes
• Ability to adapt to different interlocutors and contexts with autonomy

Benefits

• Yearly fixed gross salary between 55k and 65k euros
• Performance bonus of up to 20% of the fixed salary