Customer Success Manager

Role Overview

Manage and grow a portfolio of client accounts, ensuring strong customer satisfaction, retention, and revenue expansion. Act as a strategic partner to clients, driving adoption, renewals, and long-term value.

What You Will Do

Own and manage key client relationships, drive customer retention, renewals, upsell, and cross-sell opportunities, develop and execute account growth and engagement strategies, and provide regular account updates and performance insights.

Why It Might Be a Fit

Account management and commercial experience, background in SaaS, technology, consulting, or solution-based sales, proven success managing mid-market or enterprise clients, and strong stakeholder management and relationship-building skills.

Requirements

• 3–5 years of B2B Account Management, Customer Success, or Sales experience
• Background in SaaS, technology, consulting, or solution-based sales
• Proven success managing mid-market or enterprise clients
• Experience handling renewals, upsells, and subscription models
• Strong stakeholder management and relationship-building skills
• Fluency in English & Vietnamese (required)
• Track record of meeting or exceeding revenue targets
• Strong consultative selling and negotiation skills
• Ability to influence senior decision-makers confidently
• Data-driven mindset with CRM and analytics experience

Benefits

• Uncapped Commission Structure
• Fast-Track Career Growth
• High-Performance Sales & CS Training
• Supportive, Collaborative Culture
• International Learning & Development Opportunities

Tagged as: Data Analysis