Sales Operations Senior Manager

Role Overview

The Sales Operations Senior Manager leads day-to-day sales operations support, with responsibility for Salesforce and related sales systems, reporting and analytics, operational workflows, and team leadership.

What You Will Do

The role directly manages the Account Services Supervisor and CCAS and Supporting Systems Manager, with accountability for customer account administration, telephony, and supporting systems.

Why It Might Be a Fit

The manager sets priorities, develops these leaders, aligns resources, and ensures effective execution and continuous improvement across their functions.

Requirements

• Demonstrated experience leading, coaching, and developing teams; experience managing supervisors, managers, or specialized functional roles preferred
• Experience overseeing customer account administration, telephony or customer-service systems, or related operational functions preferred
• Ability to align priorities across multiple teams and systems while balancing daily service needs and longer-term improvements
• Experience partnering with technical teams and business stakeholders to prioritize enhancements, resolve escalated issues, and support implementation and adoption

Benefits

• Medical, dental and vision coverage
• 401(k) with company match
• Paid time off
• Parental support programs
• Company-paid life and disability benefits