CRM & Lifecycle Marketing Manager

Hybrid Full TimeCambridge, England, United KingdomCambridge University Press & Assessment

Role Overview

The role involves building a function from scratch that drives revenue directly, from individual learners to corporate clients. The CRM & Lifecycle Marketing Manager will design journeys that turn enquiries, webinar attendees, and event guests into enrolments and repeat learners. They will also lead an email-led push to significantly grow the corporate client base.

What You Will Do

Designing journeys, building a B2B newsletter and nurture programme, turning interest from organisations into qualified opportunities for the sales team, leading the move from Salesforce Marketing Cloud to HubSpot, and running a test-and-learn programme across journeys, channels, and copy.

Why It Might Be a Fit

The ideal candidate will have experience running CRM, email, and lifecycle marketing at a strategic level, with a proven track record of conversion and revenue delivery. They will also have experience using platforms such as Salesforce Marketing Cloud and HubSpot, and owning a platform or leading a migration.

Requirements

  • Experience running CRM, email, and lifecycle marketing at a strategic level
  • Experience using platforms such as Salesforce Marketing Cloud and HubSpot
  • Experience owning a platform or leading a migration
  • Experience of B2B lifecycle marketing, turning business interest into sales opportunities
  • Experience writing sharp email copy, testing everything, and understanding UK GDPR, PECR, and deliverability

Benefits

  • 28 days annual leave plus bank holidays
  • Private medical and Permanent Health Insurance
  • Discretionary annual bonus
  • Group personal pension scheme
  • Life assurance up to 4 x annual salary
  • Green travel schemes

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