Role Overview
Customer Success Managers serve as the primary relationship owner for an assigned portfolio of client accounts, ensuring clients realize ongoing value from their Canary Systems monitoring and instrumentation systems throughout the client lifecycle.
What You Will Do
Responsibilities include serving as the primary point of contact, visiting clients, onboarding new clients, developing client success plans, monitoring account health, and identifying opportunities for growth and renewal.
Why It Might Be a Fit
The ideal candidate will have excellent communication skills, strong relationship-building skills, and experience in customer success, account management, or client relationship management.
Requirements
- Bachelor’s degree in Business, Engineering, or a related field (or equivalent professional experience)
- Experience with CCSM (Certified Customer Success Manager) certification preferred
- Customer success, account management, or client relationship management experience
- Geotechnical or civil engineering monitoring and instrumentation applications
- Monitoring systems including electronics and software
- CRM and support/ticketing systems (e.g., Zendesk)
- Ability to interpret account health metrics and customer data
- Understanding of support contract and renewal structures
Benefits
- Competitive salary
- Benefits
To apply for this job please visit canarysystems.bamboohr.com.
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