Role Overview
The Customer Success Manager serves as the primary relationship owner for an assigned portfolio of client accounts, ensuring clients realize ongoing value from their Canary Systems monitoring and instrumentation systems throughout the client lifecycle.
What You Will Do
Responsibilities include serving as the primary point of contact, visiting clients to build relationships, onboarding new clients, developing client success plans, and identifying opportunities for renewal, cross-sell, and upsell.
Why It Might Be a Fit
The ideal candidate is an excellent communicator, strong relationship-builder, and highly organized individual with strong leadership and mentoring skills.
Requirements
- Bachelor’s degree in Business, Engineering, or a related field (or equivalent professional experience)
- Experience with CCSM (Certified Customer Success Manager) certification preferred
- Customer success, account management, or client relationship management experience
- Geotechnical or civil engineering monitoring and instrumentation applications
- Monitoring systems including electronics and software
- CRM and support/ticketing systems (e.g., Zendesk)
- Ability to interpret account health metrics and customer data
- Understanding of support contract and renewal structures
Benefits
- Competitive salary
- Benefits
To apply for this job please visit canarysystems.bamboohr.com.
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