Mid-Market Customer Success Manager – North America & LATAM (Bilingual)

Join the Canva team as a Mid-Market Customer Success Manager for North America & LATAM. Lead the post-sale relationship for US Mid-Market and LATAM accounts, build a deep understanding of customers’ objectives, and identify growth opportunities within existing accounts.

Requirements

• Proven Track Record: 3+ years as a Customer Success Manager in B2B SaaS with a demonstrated history of meeting or exceeding renewal and expansion targets.
• Commercially Minded: You think like a business owner. You don’t just manage relationships, you manage revenue.
• Consultative & Strategic: You lead with curiosity. You ask the right questions, connect product value to business outcomes, and position yourself as an indispensable partner rather than a reactive resource.
• LATAM Experience & Language Skills: Professional fluency in Spanish and/or Portuguese is strongly preferred.
• Relationship Builder: You build genuine trust at every level.
• Data-Driven Storyteller: You use data and analytics to build compelling narratives that influence both customer decision-makers and internal stakeholders.
• Bias for Action & Grit: You’re resourceful, self-starting, and action-oriented.
• Communication & Influence: You communicate with passion and precision.
• Integrity & Humility: You build rapport through authenticity.

Benefits

• Equity packages
• Inclusive parental leave policy
• Annual Vibe & Thrive allowance
• Flexible leave options