Program Manager, Customer Experience & AI Enablement

Role Overview

Join the team redefining how the world experiences design. As a Program Manager, Customer Experience & AI Enablement, you’ll own and evolve the strategy that ensures every user interaction meets our global quality standards.

What You Will Do

You’ll turn insights into meaningful change — influencing people, processes, product, and AI systems. This role isn’t just about auditing — it’s about designing scalable, future-ready quality programs that build trust at every touchpoint.

Why It Might Be a Fit

You’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva. We also offer a range of benefits to set you up for every success in and outside of work.

Requirements

• Strong experience designing and scaling systems and processes within a customer service or operations environment
• Direct Program or Product Management experience, ideally within the tech space
• Confidence working with AI-assisted tools and understanding how to evaluate AI outputs for accuracy, relevance, and ethical risk
• Advanced analytical skills and ability to translate complex data into compelling insights and clear action plans
• Experience leading cross-functional projects and influencing stakeholders across different levels of the organization
• Strong ownership mindset — ability to move initiatives from strategy to execution and measurable impact

Benefits

• Equity packages
• Inclusive parental leave policy
• Annual Vibe & Thrive allowance
• Flexible leave options