Partner Success Manager – Solutions Architect

Role Overview

Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management. As a Partner Success Manager, you will act as the primary bridge between our external partners and internal teams, ensuring every partner-led engagement meets our rigorous standards for scalability and technical excellence.

What You Will Do

You will serve as a technical advisor, a project manager, and a strategic consultant, ensuring partners deliver audit-ready commission solutions in complex enterprise environments.

Why It Might Be a Fit

You will have the opportunity to lead structured discovery, read and challenge complex solution designs, and translate business requirements into system constraints and behavior.

Requirements

• 5–8+ years in SaaS across Partner Success, Solution Architecture, Implementation Consulting, or Technical Project Leadership, specifically within Incentive Compensation Management (ICM) (e.g., CaptivateIQ, Xactly, Varicent, SAP Commissions) or high-complexity SaaS environments.
• Demonstrated ability to lead structured discovery, read and challenge complex solution designs, and translate business requirements into system constraints and behavior.
• Proven track record driving cross-functional initiatives with Sales, CS, PS, Product, and Marketing; comfortable owning programs end-to-end.
• Excellent facilitation skills with the ability to lead executive-level conversations and detailed working sessions with partner consultants.
• Highly organized and process-oriented, with the ability to create structure, frameworks, and documentation.

Benefits

• Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents.
• Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge.
• Annual Stipends: Dedicated funds for your professional development and caretaking needs.
• Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does.
• Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future.
• Premium Tools: The latest Apple hardware to empower you to do your best work.
• Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.

Tagged as: Compensation Design