Role Overview
Cardata is looking for a Customer Success Operations Specialist to strengthen how we equip our customer-facing teams and educate our customers. This is an operations and enablement role. Your focus will be building repeatable processes, resources and communications that help the whole CS team succeed.
What You Will Do
Meet with Product at the end of each sprint to understand what has been completed, when it will be released and which customers will benefit. Translate release notes into practical training for CS and Support, including feature demonstrations, customer use cases, talking points and answers to likely questions.
Why It Might Be a Fit
You’ll be surrounded by driven teammates who genuinely care — about the work, about our customers, and about helping each other succeed. Together, we take on ambitious goals and celebrate the wins along the way.
Requirements
- 3-5 years of experience in Customer Success Operations, customer enablement, customer education or a related role
- The ability to learn a product in depth and explain complex features in clear, useful language for internal teams and customers
- Experience developing and delivering training, product demonstrations and written enablement materials
- Hands-on experience with Mailchimp or a similar platform for building, segmenting and sending customer communications
- Strong writing, facilitation and project management skills, with the ability to coordinate work across several teams
- Comfort using customer feedback, support trends and recurring questions to decide where training or documentation is needed
- Experience with knowledge and training tools such as Guru, Loom or Navattic is an asset
- Hands-on experience with Customer Success and Support tools such as Gainsight, Zendesk, and Hubspot is an asset
Benefits
- Extended medical & dental benefits
- Healthcare spending account
- Annual Health and Wellness Spending Account ($3,000)
- Employee assistance program (EAP)
- Flexible (Unlimited) Time Off
To apply for this job please visit job-boards.greenhouse.io.
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