Consultant, Account Management

The Consultant, Account Management applies a consultative sales approach to understand customer needs, deliver value-added solutions, and strengthen long-term partnerships. This role leverages sales acumen, data analysis, and customer service excellence to improve customer operational efficiency while supporting growth in sales and margins.

Requirements

• Assume direct accountability for all aspects of customer relationships for OTC-only accounts, with additional support for select Regional and National accounts
• Build trusted, customer-facing relationships through proactive engagement, responsiveness, and a strong service mindset
• Collaborate closely with Sales Directors and Account Management leadership to influence customer buying decisions and support attainment of sales objectives
• Analyze sales performance, trends, and customer data to identify opportunities and develop strategies that drive growth within existing accounts
• Improve customer loyalty and retention by delivering consistent value, insights, and high-quality service
• Assess and consult with existing and prospective customers on business needs; partner cross-functionally to resolve issues and address challenges
• Execute day‐to‐day customer support activities, including product forecasting, price requests, bulk ordering, order tracking, and shipment follow‐up
• Support new business opportunities by completing RFPs, product matching, and deal modeling
• Participate in customer meetings and calls; lead internal discussions related to customer strategy
• Prepare customer business reviews, reports, presentations, and written recommendations for management and executive leadership
• Track performance against initiatives and translate results into actionable insights to grow revenue
• Plan and execute quick-turn projects independently with minimal outside direction
• Travel to customer sites as needed to strengthen relationships, demonstrate services, and identify emerging trends and opportunities

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs