Role Overview
The Account Manager, Customer Success serves as the primary relationship owner and trusted partner for the healthcare system and its hospital and pharmacy stakeholders. This highly visible role represents Cardinal Health across a large, complex customer organization and is accountable for delivering a consistently responsive, accurate, and solutions-oriented customer experience.
What You Will Do
The successful Account Manager will make the customer feel heard, understood, and well supported. One must ensure that requests are acknowledged, priorities are understood, information is accurate, and issues will continue moving without repeated follow-up.
Why It Might Be a Fit
The ideal candidate combines a strong passion for the customer experience with disciplined execution, analytical thinking, polished communication, and end-to-end ownership.
Requirements
- Prior experience in a direct customer facing role
- Prior experience executing in-person or live video presentations to external stakeholders and articulating metrics
- Strong Analytical and Reporting capabilities
- Excel VLOOKUP proficiency is required
- Demonstrate ability to problem solve and develop key relationships with external and internal customers
- Willingness to travel once per quarter
- Team player, focused on continuous improvement and development
- Ability to identify needs, act and manage projects
- Strong communication skills
- Attention to detail
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
To apply for this job please visit cardinalhealth.wd1.myworkdayjobs.com.
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