Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator plays a crucial role in creating an exceptional experience for residents, families, visitors, and referral partners while supporting admissions, marketing, and facility operations.

What You Will Do

Responsibilities include serving as a primary point of contact, creating a welcoming first impression, answering calls and inquiries, supporting the Director of Marketing, and maintaining resident confidentiality.

Why It Might Be a Fit

The ideal candidate will have excellent communication and interpersonal skills, strong organization and multitasking abilities, and a professional, friendly, and customer-focused demeanor.

Requirements

• High school diploma or GED required
• 1+ year of customer service, healthcare reception, admissions support, or related healthcare experience preferred
• Excellent communication and interpersonal skills
• Strong organization and multitasking abilities
• Professional, friendly, and customer-focused demeanor
• Strong Microsoft Office skills
• EMR and/or CRM experience preferred
• Ability to build positive relationships with residents, families, coworkers, and referral partners

Benefits

• Health, dental, and vision insurance
• Paid time off & Paid Holidays
• 401(k)
• Supportive team environment
• Opportunities for professional growth