Customer Success Manager – French Speaking

Role Overview

Teamtailor is an Employer Branding and ATS SaaS platform. The Customer Success Manager will own and manage a portfolio of customers, build strong relationships, and drive product adoption.

What You Will Do

Own and manage a portfolio of customers, lead onboarding and implementation, build strong relationships, drive product adoption, monitor customer health metrics, collaborate cross-functionally, identify and execute upsell and expansion opportunities, renew contracts, collect and share customer feedback, and support other CSMs.

Why It Might Be a Fit

The Customer Success Manager will be offered responsibility for their own customer base, incredible development opportunities, the opportunity to work with the market’s best product, a fixed salary with commission benefits, and the chance to be part of a great multicultural team.

Requirements

• Proven experience in Customer Success, Account Management, HR/recruitment, or a similar client-facing role in a SaaS environment
• Strong relationship-building and communication skills (verbal & written)
• Experience in leading projects
• Proactive, goal-oriented mindset with the ability to manage multiple priorities
• Experience with renewals, upselling, and customer retention strategies
• Strategic, consultative approach with strong problem-solving skills
• High emotional intelligence, empathy, and adaptability in fast-paced environments
• Have the mindset of being willing to learn and try new things
• Fluent in English and French, both in writing and communication. (Fluency in Spanish would be an additional benefit)

Benefits

• Responsibility for your own customer base
• Incredible development opportunities
• The opportunity to work with the market’s best product
• Fixed salary with commission benefits
• Be part of a great multicultural team