Role Overview
Empowering the people that make global commerce happen. CargoSprint is a world-class team of highly motivated individuals who are passionate about transforming the cargo industry. We have developed cutting-edge digital solutions that streamline cargo operations, enhance efficiency, and improve the overall experience for everyone involved.
What You Will Do
As a Customer Success Manager, you will own the day-to-day success of customers across CargoSprint’s logistics technology products, starting with SprintPay and expanding to our other products over time. You will guide customers through structured onboarding journeys, ensure they complete their first successful transaction on the CargoSprint platform within defined Time to Value (TTV) windows.
Why It Might Be a Fit
You will be the main point of contact for your assigned customers, building trusted relationships through regular conversations, clear status updates and expectation setting. You will contribute to Net Revenue Retention (NRR) goals by keeping your assigned accounts engaged and healthy.
Requirements
- 5+ years in a Customer Success, account management, implementation, onboarding or other post-sale customer-facing role at a SaaS, logistics technology, fintech, or B2B platform company
- Hands-on experience setting up or configuring customer accounts in a business application
- Proven ability to build trusted customer relationships and act as a customer’s main point of contact and advocate
- Experience working with customer success tools to manage a book of business
- Strong written and spoken communication skills in English and Spanish
- Organized and self-directed, able to manage multiple setups and accounts without dropping milestones
- Practical experience using AI tools in your daily work
Benefits
- Private Medical Plan
- Savings Fund
- Monthly Food Vouchers
- 30-Day Aguinaldo
- Vacation days starting Day-1, paid holidays and Birthday off
- Paid Gym Membership
- Paid Covered Parking
- Professional Development opportunities
To apply for this job please visit ats.rippling.com.
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