Customer Success Manager – Enterprise

Role Overview

Caribou is building the engagement infrastructure for the home care workforce and the agentic layer for home care operations. The Customer Success Manager will lead strategic enterprise customer accounts, driving measurable outcomes and identifying and managing risk to value-attainment.

What You Will Do

Owning customer performance end-to-end, leading and coordinating launches of new customers, collaborating with cross-functional teams, and supporting home care agencies with innovative strategies.

Why It Might Be a Fit

The ideal candidate will have 2+ years of working with customers or managing relationships, high integrity and reliability, a growth mindset, and excellent communication skills.

Requirements

• 2+ years of working with customers or managing relationships
• High integrity and reliability
• Growth mindset
• Excellent communicator (written and verbal)
• Low-ego team player
• Excellent organization and attention to detail

Benefits

• Competitive salary
• Annual performance bonus
• Healthcare benefits
• Summer half-days