Customer Success Manager

Role Overview

The Customer Success Manager will work closely with customers to ensure a successful user experience for all stakeholders. They will identify customer needs, guide the development of customer implementation goals, and facilitate regular check-ins to gauge progress and needs.

What You Will Do

The Customer Success Manager will establish and maintain a key partnership team for each account, facilitate customer on-boarding, manage the delivery of Carnegie Learning products, and analyze customer usage metrics.

Why It Might Be a Fit

This role requires a bachelors degree in Education or a related field, and 5 or more years of experience as an Education Administrator, Customer Success Manager, or similar role. The ideal candidate will have an understanding of K-12 district and school technology, and exceptional ability to build and maintain trusting relationships with customers.

Requirements

• Bachelors degree in Education or related field
• 5 or more years of experience as an Education Administrator, Customer Success Manager, or similar role
• Understanding of K-12 district and school technology, including LMS, SIS, and use of digital curricular applications
• Exceptional ability to efficiently build and maintain trusting relationships with customers
• High attention to detail, solution-oriented mindset, and ability to advocate for our customer
• Professional presence and demonstrated ability to present to stakeholders at multiple levels including senior leadership
• Highly organized with strong planning and time management skills
• Excellent interpersonal skills, ability to communicate professionally, persuasively, and confidentially over phone, e-mail and in-person
• Capable of navigating and mediating conflict while being able to foster honest dialog

Benefits

• Holistic Wellbeing
• An inclusive range of Health Insurance options
• Short-Term and Long-Term Disability Insurance at no cost to you
• Flexible work arrangements with our Work From Anywhere Policy
• Your Time, Your Way – paid time off that you can use as you see fit to recharge and nurture your personal life
• Paid Parental Leave
• Reduced working hours on full pay for soon-to-be and new parents
• Free access to CL products for employees and their children
• Quarterly Wellness Incentives
• Monthly employee activities + recognition program
• Employee Allyship Groups (EAGs)