Director of Customer Experience

The Director of Customer Experience will lead the development and execution of a global CX roadmap, drive customer engagement and retention, and partner with cross-functional teams to ensure consistent global service delivery.

Requirements

• 10+ years in customer experience, service operations, or transformation leadership roles
• MBA preferred in Operations, or related field and 7+ years in customer experience, service operations, or transformation leadership roles
• Global mindset with experience navigating diverse markets and cultural nuances
• Proven success managing global teams and delivering measurable CX improvements

Benefits

• Health Care Benefits: Medical, Dental, Vision
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance