Role Overview
The Sales Operations Analyst plays a crucial role in supporting the field-based sales team, responsible for updating the CRM and customer portals, liaising with customers, conducting sales activities, and managing supplier engagements.
What You Will Do
Key responsibilities include acting as the primary point of contact for customers, providing timely and accurate information, handling customer complaints, maintaining and updating customer records in the CRM system, and generating and distributing CRM reports.
Why It Might Be a Fit
The ideal candidate will have excellent communication skills, a proactive attitude, and the ability to multitask in a fast-paced environment, with a passion for winning and taking ownership of tasks.
Requirements
- Bachelor’s degree in business, Marketing, or a related field.
- A minimum of 3 years of experience in inside sales or customer service.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in using CRM software (e.g., Salesforce), MS Office (Excel), and Power BI
- Ability to work independently and as part of a team
- High level of attention to detail and accuracy
- Resilience and a can-do attitude
To apply for this job please visit careers-ccr.icims.com.
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