Customer Success Manager

Role Overview

The Customer Success Manager will play a critical part in managing key dealer and OEM client relationships, driving portfolio growth, identifying new opportunities, and contributing to the ongoing success of the Industry & Leisure business.

What You Will Do

As a Customer Success Manager, you will be responsible for driving customer retention, product adoption, engagement, and long-term value across a portfolio of Industry & Leisure customers.

Why It Might Be a Fit

We’re looking for someone with proven experience in a customer success, account management, or client services role within a SaaS or technology environment, with strong relationship-building skills and the ability to engage confidently with client principals and business owners in a virtual setting.

Requirements

• Proven experience in a customer success, account management or client services role within a SaaS or technology environment
• Demonstrated ability to manage a large portfolio of clients with a structured, proactive and organised approach
• Strong relationship-building skills with the ability to engage confidently with client principals and business owners in a virtual setting
• Experience delivering client reporting and data-driven insights in a clear and accessible format
• Comfortable working with customers in a virtual format, with the discipline and self-motivation to manage a high-volume portfolio
• Excellent written and verbal communication skills, with strong presentation and influencing ability
• Highly organised with strong attention to detail and the ability to manage multiple priorities simultaneously

Benefits

• 24 weeks paid parental leave for primary caregivers
• Four weeks paid secondary caregivers leave
• Paid family & fertility planning leave
• Flexible working arrangements, including part-time options
• Family Friendly Workplace
• WORK180 endorsed employer for women
• Proud to be recognised as one of Australia’s Best WorkplacesTM by Great Place to Work®