Customer Success Manager

Role Overview

As a Strategic Customer Success Manager, you’ll own high-value client relationships, manage senior partnerships, and drive retention and expansion to meet ambitious ARR goals. You’ll work closely with Account Executives, legal delivery, and product teams to serve as the connective tissue between Carta Law and our most strategic clients.

What You Will Do

You’ll manage a portfolio of high-value accounts, build deep relationships with PE decision-makers, lead Quarterly Business Reviews, and partner with Account Executives on upsell and cross-sell cycles.

Why It Might Be a Fit

We’re looking for a commercially sharp, relationship-driven senior professional who combines strategic instincts with client-obsession. You’ll have managed complex relationships in fast-paced environments and know how to build trust at the executive level.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a senior client-facing role within SaaS or professional/legal services
• Proven ability to manage senior stakeholder relationships
• Strong commercial instincts
• Experience leading executive-level business reviews
• Full lifecycle ownership
• Outstanding verbal and written communication
• Data fluency
• High emotional intelligence

Benefits

• Competitive salary
• Equity in Carta
• Private health insurance
• Flexible working arrangements