Role Overview
The Senior Customer Success Manager will own the success and health of a varied EMEA Book of Business across SMB, Mid-Market, and Enterprise customers, developing different strategies to increase engagement while mitigating churn. They will become a trusted advisor, developing consultative relationships and leveraging AI tools to scale personalized customer engagement.
What You Will Do
The role involves driving product adoption and usage of Carta throughout the customer journey, leveraging technology to proactively engage with customers at scale regarding Carta’s values and upcoming renewals, and ensuring customers are getting the most out of Carta Europe’s service offerings.
Why It Might Be a Fit
The ideal candidate will be a self-starter, eager to make their mark, and thrive in a collaborative teamwork environment. They will have 4+ years of experience in Customer Success or Account Management, proficiency with Salesforce, and experience with customer success platforms.
Requirements
- 4+ years of experience in Customer Success or Account Management
- Proficiency with Salesforce (SFDC)
- Experience with customer success platforms such as Catalyst, Gainsight, Totango, Vitally, Client Success, or ChurnZero
- Comfortable leveraging AI tools, particularly Claude, to accelerate research, synthesize information, and streamline complex workflows.
- Demonstrated ability to navigate difficult conversations while preserving strong customer relationships
- Growth mindset with a proactive approach and bias for action
- Excellent communication, listening, facilitation, and negotiation skills
- Ability to work autonomously on projects and initiatives
- Strong data analysis, time management, organizational, and prioritization skills
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- 401(k) or retirement plan
- Paid time off
- Flexible work arrangements
- Professional development opportunities
To apply for this job please visit job-boards.greenhouse.io.
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