Role Overview
We’re looking for a Customer Success Manager to help retail customers successfully pilot, adopt, and grow with Cartesian. You’ll own the customer journey from demos to onboarding and implementation through long-term partnership.
What You Will Do
You’ll work directly with retail leaders, store teams, and technical stakeholders to understand their workflows, coordinate deployments, and help them get value from our platform.
Why It Might Be a Fit
This is a hands-on individual contributor role with meaningful ownership. You should be equally comfortable leading a customer meeting, visiting a store to understand a workflow, and following through on the details that keep a deployment moving.
Requirements
- 5+ years of experience in customer success, implementation, professional services, or a related customer-facing role in B2B technology
- Experience managing enterprise customer relationships and coordinating implementations with multiple stakeholders
- Strong project management skills, with the ability to manage competing priorities and follow through on commitments
- Technical fluency and curiosity: you can learn a complex product, investigate issues, and communicate clearly with technical and nontechnical audiences
- Strong communication and presentation skills, including the ability to navigate difficult conversations and align stakeholders
- A practical, proactive approach to solving problems and comfort working in an early-stage company
- Ability to work in person in Cambridge, MA, and travel to customer locations, including internationally, as needed
To apply for this job please visit job-boards.greenhouse.io.
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