ADESA Customer Experience Advocate

ADESA is seeking a Customer Experience Advocate to provide world-class service experience with each customer interaction. The role involves supporting inbound inquiries, resolving product or service problems, and escalating customer issues. The ideal candidate is a natural communicator with excellent verbal and written skills, able to influence and defuse customer issues to achieve First Contact Resolution.

Requirements

• High school diploma or equivalent required; Associate degree preferred
• Minimum 1 year of customer support or call center experience
• Proficient computer skills and familiarity with Microsoft or Google Suite applications
• Excellent verbal and written communication skills
• Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues to achieve First Contact Resolution
• Demonstrated aptitude for active listening, critical thinking, and problem-solving skills
• Proven track record of superior customer service skills
• Demonstrated ability to quickly learn new technology and a desire to solve problems efficiently
• Confidentiality and integrity while handling sensitive information
• Proven ability to manage deliverables and metrics against aggressive targets and timelines
• Ability to commute 5 days per week to our beautiful Tempe HQ

Benefits

• Competitive Pay
• Quality Benefits
• Holiday and Paid Time Off
• Education and Equipment Reimbursement Programs
• Matching 401(k)
• Career Path Opportunities