Digital Operations Representative

Role Overview

Join Caterpillar as a Digital Adoption Representative with the Digital Adoption and Customer Success organization. You’ll be at the forefront of innovation, empowering our dealer network with cutting-edge technology, enhancing customer satisfaction, and fueling business growth. In this dynamic role, you’ll be the strategic force behind key digital initiatives, helping our partners thrive in a rapidly evolving marketplace.

What You Will Do

Governs dealer execution of several strategically important Digital initiatives to support business growth while working with various stakeholders to drive adoption of new technology. Enables revenue growth and digital adoption by ensuring dealers continue to grow their active customers on ecommerce, fleet management, condition monitoring, connectivity and customer data.

Why It Might Be a Fit

If you’re a forward-thinker who thrives on collaboration, problem-solving, and making a measurable impact, this is your opportunity to lead change and make a difference.

Requirements

• Experience working with Caterpillar applications such as VisionLink, Cat Central, Parts.Cat.Com (PCC), SIS
• Knowledge in MS Suite, including Excel, PowerPoint and AI solutions
• Knowledge of CRM tools such as Salesforce and ERP platforms
• Ability to influence internal business partners, dealers, and customers on the various digital tools to drive adoption and utilization.
• Ability to work in a very fast-paced environment with ambitious goals

Benefits

• 27 days annual leave + bank holidays
• up to 10% annual bonus
• Flexible Buy in Benefits such as Private Medical, Healthcare, Vison & Dental schemes
• Green Car Scheme
• Share Scheme (50% Company Matched)
• Contributory Pension Scheme (Contribution double by Company up to 10%)
• Free Car Parking