Marketing & Sales Operations Consultant

Role Overview

The Marketing & Sales Operations Consultant will mobilize on demand to underperforming dealers to diagnose root causes and restore performance, and stand up new commercial capabilities as they are introduced across the network.

What You Will Do

The role will involve rapid diagnosis and turnaround, capability transfer and exit, standard work and playbooks, cross-functional coordination, change management, reporting and governance, and relationship and stakeholder management.

Why It Might Be a Fit

The ideal candidate will have demonstrated experience in sales, service, rental, or retail operations within the Caterpillar dealer network, strong understanding of dealer operations, commercial models, customer experience principles, and digital tools, and proven ability to diagnose performance gaps and drive measurable turnaround.

Requirements

• Bachelor’s degree
• Demonstrated experience in sales, service, rental, or retail operations within the Caterpillar dealer network (or comparable industrial distribution)
• Strong understanding of dealer operations, commercial models, customer experience principles, and digital tools
• Proven ability to diagnose performance gaps and drive measurable turnaround in a fast-paced, ambiguous environment
• Excellent communication, interpersonal, and project management skills
• Self-starter empowered to make decisions in support of broader strategy
• Willingness to travel extensively on short notice and work across multiple sites and regions

Benefits

• Paid annual leave
• Flexi leave
• Medical insurance
• Insurance (prorated based upon hire date)
• Variable bonus