Senior Customer Experience Consultant

Role Overview

The Senior Customer Experience Consultant turns customer insight into action, helping the organization solve meaningful problems, improve experiences, and deliver stronger customer and business outcomes.

What You Will Do

Independently manages and maps defined customer journeys and experience gaps, synthesizes customer, research, operational, and business-system inputs into business-ready insights, and delivers CX projects and consulting engagements of defined scope.

Why It Might Be a Fit

The ideal candidate will have at least 5 years of marketing experience in a large, matrixed organization, knowledge of CX fundamentals, and experience in design and execution of market/customer/behavioral research.

Requirements

• Bachelor’s degree or higher in Marketing, Communications or Business or equivalent working experience
• At least 5 years of marketing experience in a large, matrixed organization
• At least 3 years supporting or participating in CX transformation initiatives and data analytics
• Must be able to travel up to 20% (mainly domestic)
• Knowledge of CX fundamentals
• Certifications or trainings in CX best-practices
• Experience in design and execution of market/customer/behavioral research including both qualitative and quantitative
• Experience leading customer journey initiatives and related processes
• Previous experience communicating complex concepts clearly and persuasively
• Experience with project management and change management
• Experience developing and deploying new insights methods or capability

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement