Customer Success Manager

Role Overview

As a Cato Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. You will inspire and support customer adoption and expansion and use your customer-facing and technical acumen to lead our customers to success.

What You Will Do

Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology. Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering).

Why It Might Be a Fit

You will inspire and support customer adoption and expansion and use your customer-facing and technical acumen to lead our customers to success. You will be a trusted advisor to our top customers from deployment and throughout their journey to renewal.

Requirements

• 5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor
• Experience working with Networking, Security or AI Software solutions
• Excellent customer communication and presentation skills
• Ability to effectively listen and truly understand the customer needs
• Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
• Must be very well organised and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved
• Ability to travel up to 25% of the time