Product Implementation & Customer Success Manager

Role Overview

The Product Implementation & Customer Success Manager is responsible for supporting customer onboarding, implementation, technical adoption, and ongoing account success for healthcare technology solutions that support patient services and ePrescribing workflows.

What You Will Do

This role serves as a key point of contact for customers and internal teams, with a strong focus on understanding each client’s technical environment, operational workflows, and service model. The ideal candidate brings a combination of customer relationship skills, operational awareness, and technical curiosity.

Why It Might Be a Fit

The ideal candidate has experience in Technical Account Management, Customer Success, Product Implementation, Healthcare Technology Support, Project Management, or Account Management, and is able to understand and discuss technical concepts without needing to be the system builder or engineer.

Requirements

• Experience in Technical Account Management, Customer Success, Product Implementation, Healthcare Technology Support, Project Management, or Account Management.
• Experience supporting healthcare technology products, patient services platforms, ePrescribing solutions, or related operational systems.
• Proven track record managing customer onboarding, implementation, adoption, and ongoing account support.
• Experience working across cross-functional teams and multiple stakeholders in complex environments.

Benefits

• Medical, dental, and vision care
• Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Training programs
• Professional development resources
• Mentorship programs
• Employee resource groups
• Volunteer activities

Tagged as: Project Management