Role Overview
This Product Owner will own and prioritize enhancements for contact center platforms, partnering closely with business stakeholders and technology teams to translate business needs into clear product requirements.
What You Will Do
Manage the backlog, develop user stories and acceptance criteria, support testing, and prepare solutions for teams.
Why It Might Be a Fit
The ideal candidate should have hands-on Product Owner experience in a contact center or CRM environment, including experience with Amazon Connect (AWS), with the ability to bridge business and technical conversations effectively.
Requirements
- Bachelor’s degree in Business Administration, Information Technology, or related field or equivalent experience
- 5+ years of product ownership, product management, project management or business analysis experience
- Deep knowledge of specified product domain and industry trends
- Knowledge of Information Technology
- Product Owner, Scrum Master, or Agile Coach experience preferred
- Direct, hands-on experience with CRM platforms (Omni/Pega or Salesforce) and contact center telephony, including defining requirements, shaping configuration changes, and validating results on those platforms strongly preferred
- Experience with Amazon Connect (AWS) strongly preferred
Benefits
- Competitive pay
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
To apply for this job please visit centene.wd5.myworkdayjobs.com.
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