Senior Application Analyst, AI Operations, IT

Role Overview

The Senior Application Analyst, AI Operations, IT reports to the Manager, IT Collaboration Services and is part of the Application & Service Administration team within HBS IT’s Talent Management, Services and Support IT group. This position is responsible for the reliable, secure, and effective operation and maintenance of HBS IT’s artificial intelligence services, platforms, integrations, and related applications.

What You Will Do

Administer the AI services lifecycle, including provisioning, deprovisioning, role-based access, configuration, service readiness, and ongoing operational support. Serve as an operational liaison between the AI Operations team and the AI Strategy and Capabilities team, translating new solutions into supportable services and communicating operational needs.

Why It Might Be a Fit

The ideal candidate is an experienced application operations professional who combines strong technical judgment with a service-oriented approach. They are comfortable supporting rapidly evolving AI technologies, coordinating across teams, leading major incident response, and translating operational needs into clear plans and sustainable processes.

Requirements

• Minimum of two years’ post-secondary education or relevant work experience
• Ability to administer and support enterprise AI services, Software as a service (SaaS) platforms, integrations, or other business critical applications
• Demonstrated testing, validation, documentation, and implementation of application connectors, APIs, integrations, or Model Context Protocol servers
• Working knowledge of identity and access management, authentication, role-based access, and data access controls
• Proven record of coordinating technical incident resolution, including major incidents involving vendors and internal teams
• Demonstrated success in managing service plans, roadmaps, rollouts, upgrades, implementations, or application lifecycle activities
• Successful use of operational dashboards, reports, and service data to monitor adoption, usage, token utilization, service health, and performance trends
• Familiarity with supporting software licensing and procurement, including inventory management, renewals, utilization reviews, requirements gathering, and vendor coordination
• Demonstrated ability to serve as a subject matter expert and trusted advisor while collaborating effectively across technical and business teams
• Effective at problem solving with a proactive solution-focused approach
• Excellent written and verbal communication skills
• ITIL Foundation certification or comparable service management experience

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks