Customer Experience Specialist

Role Overview

CentiMark Corporation’s Eastern Group is seeking a motivated, customer-focused Customer Experience Specialist to support customer relationships, service follow-up, sales opportunities, and program reporting.

What You Will Do

Conduct proactive customer experience follow-up calls, build strong relationships with customers, provide timely follow-up, and handle customer concerns.

Why It Might Be a Fit

Ideal for someone who enjoys connecting with customers, is confident communicating primarily by phone, and can balance customer needs with proactive follow-up, sales support, and accurate reporting.

Requirements

• 5+ years’ recent experience in customer service or inside sales
• CRM software experience
• Experience working in SAP is preferred

Benefits

• 2 Health Insurance Plans
• Vision Plan
• Employer Paid Life & AD&D Insurance
• Traditional 401K with Company Match
• Roth 401K with Company Match
• Employer Provided Employee Stock Ownership Program (ESOP)
• Flexible Spending Account (FSA)
• Paid Holidays and Vacation