Principal Customer Success Manager

Role Overview

As a Principal Customer Success Manager, you will lead the post-sale customer journey, leveraging product expertise to connect customer business outcomes to Certinia’s product capabilities, and ensuring they realize the full value of their investment in our products.

What You Will Do

Drive value realization, manage risk and escalations, provide strategic guidance, and build and grow strategic relationships with senior and executive stakeholders within your accounts.

Why It Might Be a Fit

You will be responsible for leading strategic initiatives to ensure our customers are successfully adopting and expanding their use of Certinia’s products, and you will have a track record of managing complex enterprise accounts.

Requirements

• 10+ years of progressive experience in Customer Success, Account Management, or Strategic Consulting
• Proven ability to operate as a Principal/Senior CSM within a matrixed organization
• Deep expertise in developing and presenting business cases, ROI analysis, and value-based consultative strategies to C-level executives
• Exceptional executive presence, communication, and presentation skills (written and verbal)
• Bachelor’s degree in Business, Technology, or a related field