Role Overview
The Customer Experience Representative is the primary interface between clients and the laboratory for daily phone interactions and routine daily client requests. This role is responsible for all client services’ work necessary to support the field sales team and lab, sample submissions, and related duties.
What You Will Do
Provides proactive customer service, monitors testing report due dates, follows up with lab managers on delayed due dates, and proactively informs the customer of any delays prior to the initially anticipated due date.
Why It Might Be a Fit
The ideal candidate will have some college education, one or more years of experience in customer relations, and strong problem-solving and decision-making skills.
Requirements
- One or more years of experience in customer relations
- Clerical assistance
- Customer service
- MS Office software usage
- Preferred some college education
- Bachelor’s degree preferred
- Applied business experience with food, cosmetic, nutraceuticals, or CPG related companies desired
- Laboratory and scientific experience are a plus
To apply for this job please visit job-boards.greenhouse.io.
Follow us on social media