Representative, Customer Experience

Role Overview

Deliver world-class customer service and sales support by professionally responding to customer requests, managing inbound and outbound calls, and ensuring customer satisfaction through accurate account management and effective communication.

What You Will Do

Handle inbound and outbound customer service-related calls, maintain and update customer accounts, collect payments, schedule inspections, and resolve billing issues.

Why It Might Be a Fit

The ideal candidate will have exceptional communication and interpersonal skills, strong problem-solving and decision-making abilities, and a collaborative mindset to partner with technicians, sales staff, and department heads.

Requirements

• High School diploma or equivalent
• Previous customer service and/or inside sales experience
• Working knowledge of Microsoft Word, Excel, and Outlook
• Ability to calculate basic math
• Must pass a seven-year criminal background check and substance abuse testing

Tagged as: Excel