Role Overview
As the Senior Customer Success Operations Manager, you’ll play a critical role in building and scaling the operational infrastructure that supports Chainguard’s post-sales organization, including Customer Success Management, Professional Services, Customer Support, and Renewals.
What You Will Do
You’ll own and execute the Customer Success Operations roadmap, prioritize initiatives that improve customer experience, operational efficiency, and scalability, and establish scalable processes and workflows that reduce manual effort and improve visibility across the customer lifecycle.
Why It Might Be a Fit
We’re looking for someone with 7+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, or a related function within B2B SaaS, with a strong understanding of Customer Success operating models, SaaS retention metrics, renewal forecasting, and customer lifecycle management.
Requirements
- 7+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, or a related function within B2B SaaS
- Proven experience owning operational strategy and leading complex, cross-functional initiatives in a high-growth environment
- Strong understanding of Customer Success operating models, SaaS retention metrics, renewal forecasting, and customer lifecycle management
- Deep Salesforce expertise and experience working with CS platforms, support systems such as Zendesk, and product analytics tools
- Strong analytical capabilities, including forecasting, financial modeling, performance reporting, and translating data into business recommendations
- Experience partnering with senior leadership across Customer Success, Finance, Sales, and Business Systems
Benefits
- Flexible & Remote-First Culture
- Our Approach to Equity
- 100% Covered Health Insurance
- ∞ Flexible Time Off
- 18 Weeks Paid Parental Leave
To apply for this job please visit job-boards.greenhouse.io.
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